Refunds & Returns Policy
Returns for any reason must be made within 30 days of receiving the order.
If you wish to return a product and receive a refund or store credit - please call, use contact form or e-mail us first, to alert us of the return, and for an authorization. Please send along a copy of the invoice that was shipped to you with the order.
Any obviously defective items will be credited their purchase price. Any returnable items must be in re-saleable condition - original packaging intact, absence of pet hair or cigarette smoke, etc.
If Gvello Stitch has made an error with your order, we will reimburse your return shipping costs.
If you are choosing to return an item because you've changed your mind, shipping will be at your expense. Returned items, for any reason other than our mistake, are subject to a 5% restocking fee.
Sale and Special Order items are not returnable.
Gvello Stitch is not responsible for merchandise returned that is lost in transit. It is recommended that you choose to return your items with a method that provides you with a tracking number to ensure successful return delivery.
Please open your order immediately on receipt, and check it. Any claim for errors in shipment or charges need to be made within 30 days.