General Information

We ship worldwide via Canada Post. The shipping cost is based on the subtotal purchase amount.

Orders are processed and shipped within one-two business days if all items are in stock.

International Shipping Services

We offer Express and Standard shipping services for our international orders. Duties and taxes are not reflected in our prices. Once an international order is submitted on the website, we are no longer able to modify the order.

Discounts on shipping

We offer flat discounts on shipping depending on Subtotal amount * of the order:

The appropriate discount will be reflected in "Checkout" and shipping cost for different methods are shown taking into account the discount already.

* Subtotal Amount - the amount after promotion discount on a product

Please be advised

Orders without a valid e-mail address will not be processed.

Gvellostitch is not responsible for undelivered merchandise due to incorrect address information input by purchaser or misdirection by the carrier.

Certain shipping methods may not be available for some locations.

Gvellostitch accepts no responsibility or liability for undelivered merchandise if you select a shipping method which does not include tracking number. 

Our Return Policy

Please call, use contact form or e-mail us first, to alert us of the return, and for an authorization. Please send along a copy of the invoice that was shipped to you with the order.

Any obviously defective items will be credited their purchase price.

Any returnable items must be in re-saleable condition - original packaging intact, absence of pet hair or cigarette smoke, etc. Returns for any reason must be made within 30 days.

If GvelloStitch has made an error with your order, we will reimburse your return shipping via UPS ground, or the US mail.

If you are choosing to return an item because you've changed your mind, shipping will be at your expense. Returned items, for any reason other than our mistake, are subject to a 5% restocking fee.

Sale and Special Order items are not returnable.

We are not responsible for merchandise returned that is lost in transit. It is recommended that you choose to return your items with a method that provides you with a tracking number to ensure successful return delivery.

Please open your order immediately on receipt, and check it. Any claim for errors in shipment or charges need to be made within 60 days.

If you have any question please contact us.